> For the complete documentation index, see [llms.txt](https://docs.crmonline.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.crmonline.vn/huong-dan-su-dung-leadcard-view/1-khach-hang-tiem-nang-moi/hoat-dong-cham-soc/ngung-cham-soc-khach-hang-tiem-nang.md).

# Ngừng Chăm Sóc Khách Hàng Tiềm Năng

## 1. Ngừng Chăm Sóc Khách Hàng

**Bước 1**: Tìm khách hàng muốn ngừng chăm sóc, chọn ![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MVPPvtkVmjRvNZvoU53%2Fuploads%2FFSNy43ileX5lEKGXyuk6%2F2.png?alt=media\&token=22728e34-ea4c-4c97-96ce-99725ee871de)rồi tiếp tục chọn biểu tượng ![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MVPPvtkVmjRvNZvoU53%2Fuploads%2F281UDo0KXIuQjcnkwNeN%2F12.png?alt=media\&token=ec6fb677-7640-41e4-b165-7f3f0b336750)

![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MVPPvtkVmjRvNZvoU53%2Fuploads%2FkMs3aHeEbcLyv12FJfHL%2F63.png?alt=media\&token=87d7a001-4365-4f01-89ed-31a6d44b50bf)

**Bước 2**: Sau khọn xong hệ thống sẽ thông báo để hỏi xác nhận bạn có ngưng chăm sóc khách hàng đó không, nếu đồng ý ngừng chăm sóc khách hàng thì bạn chọn![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MVPPvtkVmjRvNZvoU53%2Fuploads%2FW16afJKgTAdvGzys3H2L%2F10.png?alt=media\&token=271a6c1c-d2c7-4511-afb1-9a2300404131), ngược lại bạn chọn ![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MVPPvtkVmjRvNZvoU53%2Fuploads%2FNPnrMaCuQ0Z17JsKHunw%2F10.PNG?alt=media\&token=a3425ba7-7fa0-4e3b-b820-9efb2bb36078)

![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MVPPvtkVmjRvNZvoU53%2Fuploads%2FUlSMyR40rYgg2XHa4SuN%2F14.png?alt=media\&token=807acff3-0a8e-44aa-b160-1f7ec874c2fc)

![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MVPPvtkVmjRvNZvoU53%2F-MVeptXDFWupNrXjbtwa%2F-MVesaEX02eGdS7h2Az9%2Ffinger_32.png?alt=media\&token=14267807-527d-4b7d-ab1e-e1c0b418812a)Khi bạn ngưng chăm sóc khách hàng ở cột đang liên hệ thì khách hàng sẽ được chuyển qua cột tiềm năng và hển thị ![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MVPPvtkVmjRvNZvoU53%2Fuploads%2F1r4HVfoIPG6QxRAnpWTj%2F15.png?alt=media\&token=a92015b1-1ff9-4e8d-83d4-b6097aeb2146)

 

![](https://3971044875-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MVPPvtkVmjRvNZvoU53%2Fuploads%2Fqr4kOjVHTLWHBpTdJg54%2F64.png?alt=media\&token=92801ad3-2ba7-4b7f-a91c-3117aa973696)

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